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What type of products do you offer?
We offer custom made newborn gift packages, children party
packs and custom printed cards.
Newborn Gift Packages:
Our themed newborn gift packages are filled with a variety
of beautiful custom favors including chocolates, lollipop
cookies, candies and plush toys. Often given by parents to
announce the arrival of their baby during full moon
celebrations, these gift packages are also given as a
gesture of thanks and appreciation for gifts received.
Children’s Party Packs:
Our party packs are themed to celebrate every kind of
occasion you can think of, and is filled with fun party
favors to get the party started.
Cards:
Our cards are custom printed and designed to celebrate the
many different occasions a baby, child or parent experiences
including birth announcements, birthday celebrations,
holiday celebrations, full moon invites, thank you cards,
and many more.
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What makes your company different from the rest?
We know how important it is to use the best available
products to create the best first impressions about the
occasion you are celebrating. We pride ourselves in using
the finest quality stationery and products. We offer stylish
custom birth announcements gifts, party packs and card
designs that are unique, simple, modern and fun. We treat
each and every customer with the same level of dedication we
would expect ourselves. It is our goal to have our customers
100% thrilled with our final product/s.
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How does it all work?
Browse our site and complete the order. You will receive a
confirmation of order upon payment with your order
identification number. You can also choose to download the
order form and fax your order to +603-7957 3233, or speak to
our customer service representative at +603-7960 3033.
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How long will it take before my order is delivered?
Once we receive your order, photographs and payment, we will
work on creating the gifts and/or cards you will treasure
forever. You will receive your gifts and/or cards in as
little as 7 business days. This however excludes the courier
transit time which will take 2-3 business days.
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What if I need my order in less than 5 business days?
Give us a call, and we will try to accommodate your request.
However, there will be a surcharge of RM30 per order.
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Do you have a minimum order for your birth announcement
gifts, party packs and cards?
Yes. The minimum order for our birth announcement gifts and
party packs is 15 boxes per design. The minimum order for
cards is 16 pieces per design.
- How
do I submit my photos to you?
Simply email your photos to
photo@mylittletail.com, with your order identification
number as subject.
- Can I
send more than one photo?
Yes, but please limit the number of photographs you send to
3 or less.
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What should I know about sending photos?
We prefer digital photos to be sent as jpg or tiff format.
(If you have it as another format, let us know and we can
check it out). To achieve the best print quality your image
can offer, please set your digital camera to it's largest
image size. 300 dpi or a pixel size of no less than
1200x1600 is best and on fine if your camera has that
setting.
If your image is of very low quality there is only so much
we can do to improve it. We cannot be responsible for poor
print quality if your image is of poor quality when we get
it. If we do not think your image is acceptable quality for
print we will notify you. If you aren't sure, send us an
email and we will check it out and discuss it with you.
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Should I edit my photos for you?
Not at all. We would prefer to have the photo in the largest
setting, and in it's original format. We can touch-up,
improve colour and lighting, remove unwanted
objects, and convert the colour of the photo to black and
white or sephia tone - you name it, at no extra charge.
While it may be tempting to crop the photo or stamp out
something you see on your own, please be assured that our
designers are professionally trained and can do the best job
of enhancing your photo. If you have very specific
instructions, feel free to note that in the special
instructions box when uploading your photo or call us!
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What if I don’t have a digital photo?
No problem. Just send a normal print photo via registered
mail or courier to My Littletail Shop, 1st Floor, No.
2, 4 & 6, Jalan 51A/227, Off Jalan 222, Petaling Jaya 46100,
Selangor D.E, Malaysia. Please include your order
ID number and details on the back of the photo.
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What if I don’t want to include my baby’s/child’s/family
photo on the gift or card?
No problem. We have standard designed cards to cater to your
request. All you need to do is to browse in our “no photo
cards”, and let us know which design you wish to include.
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Can I use other photos eg. photo of siblings on the gift
or card?
Yes. Just let us know and we will include the photo as
requested.
- Do you deliver?
Yes. We provide delivery to 1 single point of destination
via courier (limited to major towns and cities within
Malaysia). For gifts within Peninsular Malaysia, there will
be a standard charge of RM30 for a minimum of 15 gifts per
delivery. For every additional gift ordered, a surcharge of
RM2 per gift will apply. For cards, a standard charge of
RM10 will apply. Of course, you can also choose to
self-collect your gifts or cards from our office during
normal business hours.
We also welcome international orders and deliver to
international addresses. Delivery charges will depend on
weight or dimension of products, whichever is higher. Our
courier rates are extremely competitive and reflect the
courier’s charges to us. Please note that for orders shipped
to destinations outside of Malaysia, we will not responsible
for any duties or taxes associated with the delivery.
Click delivery and shipping for
updates in charges and areas of delivery service.
- Can I reorder
later?
We catalogue and store all the photos, information and
designs for easy re-ordering. Just send us an email with
RE-ORDER in the subject along with your details, quantity
request, etc and we will be in contact!
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What happens if there is a mistake on my order?
We do our absolute best to ensure that no mistakes are made.
However, we all know that they sometimes do occur. If we
make a mistake, we will correct the mistake and send you the
replacements at no charge. If you make a mistake in the
spelling or wording on the order form, we will ask you to
pay for the cost of correcting the mistake and reprinting
the cards. Therefore, please always double, even triple,
check your wording and spelling on the order form.
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What happens if there was a problem with the order I
received?
When you place your order you must proof read all the
information and make sure it is all correct. This includes
all text, dates and names. If you find that you missed, then
unfortunately the mistake is not ours to rectify. Although
knowing that mistakes can be made, we will print them again
for you at a discounted price. If the mistake however
happens to be on our behalf, than we will gladly fix the
problem, and resend them to you. Your happiness is our goal!
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What happens if I decide to make changes to my order?
You may change your order at no charge up until the time
your order is being processed, meaning before our designers
have begun working on your order. You must notify us within
12 hours if you choose to change your order. Your order is
not considered changed until we have confirmed the change.
If our designers have began work on your order, and you
choose to make changes to your order, you will be charged
for additional design fees to cover our costs of work done.
Our customer service representatives will advice you on the
costs incurred.
- Can I cancel
my order?
You may cancel your order at no charge up if our designers
have not begun working on your order. You must notify us
within 12 hours if you choose to cancel your order. Your
order is not considered cancelled until we have confirmed
the cancellation. If our designers have began work on your
order, and you choose to cancel your order, there will be a
50% non-refundable cancellation fee.
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Do you offer any discounts on large orders?
Yes. At this time, we offer 10% discount for orders above
RM1,000 (USD$285). Please contact our customer service
representatives for the special discount. You can also
sign-up for our free e-newsletter to enjoy the latest
promotions and offers.
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What type of payment do you accept?
We accept Visa and Mastercard credit card payments via the
web or over the phone. To provide your credit card number
directly to a customer service representative over the
phone, please call us during normal business hours. We also
accept direct bank-in, Maybank2u.com online payment and
cheques via post. For direct bank-in, our bank details are
as follow:
Company: My Littletail Shop
Bank: Maybank Berhad
Account Number: 514178145226
(kindly fax in your bank-in slip to +603-79573233 with your
order ID number to confirm payment).
All orders taken online using credit cards are encrypted and
highly secure. We use the highest quality encryption and
authentication of all customer sensitive data, including
credit card numbers.
- Who will be process my payment if my
order via credit card?
Please note that your Payment is processed by Mobile88.com
Sdn Bhd. The Name of Mobile88.com will be shown on your
Credit Card / Bank Statement and you will also receive a
notification e-mail from Mobile88 on this Transaction.
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We hope you enjoyed browsing through our collection of birth
announcement gifts and special occasion cards. At Mylittletail,
we understand that welcoming a newborn or celebrating your
child’s little special occasions is a personal and happy
experience. We hope to make a difference by offering you our
personal attention and exceptional service.